Privacy Policy

Effective Date: June 7, 2026

1. Who We Are

Design Fab Works, LLC operates the websites designfabworks.shop and designfab.works (collectively, the “Site”). We specialize in custom electronic modules, and fabrication solutions.

  • Company Name: Design Fab Works, LLC
  • Contact Email: info@designfab.works
  • Geographic Service Area: Our products and services are intended exclusively for customers located within the United States and Canada.

2. What Personal Data We Collect and Why We Collect It

We collect information about you during the browsing and checkout process on our store using WooCommerce.

While You Visit Our Site, We Track:

  • Products You’ve Viewed: We use this to display items you have recently looked at.
  • Location, IP Address, and Browser Type: We use this to estimate localized taxes and shipping costs accurately.
  • Shipping Address: We ask you to enter this so we can estimate shipping before you place an order, and to deliver your products.
  • Cookies: We use cookies to keep track of your shopping cart contents while you are browsing our site and to maintain your logged-in session.

When You Purchase From Us:

We ask you to provide information including your name, billing address, shipping address, email address, phone number, payment details, and optional account information like a username and password. We use this information to:

  • Send you updates regarding your account and order status.
  • Respond to your requests, technical questions, refunds, or complaints.
  • Process payments securely and prevent fraudulent transactions.
  • Set up and maintain your account for our store or dealer portal.
  • Comply with legal and tax obligations (such as calculating sales tax).
  • Improve our store offerings and product documentation.
  • Send you technical notices or marketing messages, if you explicitly choose to receive them.

If you create an account, we store your name, address, email, and phone number, which will be used to automatically populate the checkout for your future orders. We also store product reviews or comments if you choose to leave them.

3. Who On Our Team Has Access

Members of our internal team have access to the information you provide us. Specifically, Administrators and Shop Managers can access:

  • Order Information: Details regarding what was purchased, when it was purchased, and where it should be shipped.
  • Customer Information: Your name, email address, phone number, and billing/shipping details.

Our team members have access to this information strictly to help fulfill orders, process refunds, handle shipping logistics, and provide technical product support.

4. Who We Share Your Data With

We do not sell your personal data. We share information with trusted third-party providers who help us process orders and provide store services to you:

  • Payment Gateways: When processing payments, data is passed securely to our payment processors (including purchase totals and billing information) to process the transaction.
  • Shipping & Logistics Providers: Your name and delivery address are shared with our shipping partners to calculate real-time carrier rates and generate delivery labels.
  • Hosting & Infrastructure: Our secure web servers and cloud platforms that keep the storefront operating smoothly.

5. How Long We Retain Your Data

We generally store information about you for as long as we need it for the purposes for which we collect and use it, and while we are legally required to keep it.

  • Order Records: We retain transaction data (name, email, billing/shipping addresses) for a minimum of 7 years to satisfy federal and local tax, accounting, and legal obligations.
  • Customer Accounts: Account details are kept for as long as the account remains active.
  • Support Inquiries: Contact form submissions and support correspondence are kept for technical reference to assist you with long-term product support.

6. What Rights You Have Over Your Data

If you have an account on this site, you can request an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

7. How We Protect Your Data

We protect your information using industry-standard security measures:

  • Secure Sockets Layer (SSL/TLS) encryption across all URLs to protect data in transit during browsing and checkout.
  • Strict administrative access controls restricting database access to essential fulfillment personnel.
  • Regular platform maintenance and software updates to secure the storefront against external vulnerabilities.

8. Contact Information

For any privacy-specific concerns, account deletion requests, or questions regarding your data, please contact us at:

Email: info@designfab.works